Raise a concern
Complaints policy
A complaint about website accuracy is different from a complaint about work performed by an independent provider. Start by identifying which issue occurred.
Describe the page and the issue
If information on this website appears inaccurate or a telephone connection does not work as described, note the page address, date, wording, and what happened. Call 877-702-1610 and state that you are reporting a website or routing concern rather than requesting service.
Contact the provider and appropriate authority
Independent providers control their own work, contracts, billing, and conduct. Raise the concern with the provider in writing. Depending on the issue, current municipal, NJDEP, licensing, consumer-protection, insurance, or legal channels may also be relevant.
Prepare, then call
Bring the facts you have. Leave the diagnosis to the provider.
Have the property address, your deadline, known heating history, and any prior report ready. You do not need to know the final scope before calling.